About Jennifer

Jennifer Koerber – Librarian, Trainer, Consultant, Presenter

I became a librarian to teach people how to find what they’re looking for and pursue lifelong learning. After more than ten years in the field, I’ve shifted from working with patrons one-on-one to coordinating and leading workshops for staff and the public on new directions in library service. I am available for speaking on a number of topics, including the use of social media in libraries. I also teach workshops for library staff and the public – in person and via webinar – on social media and living life online.

Most recently, my article on the Harvard Labrary and the Library Test Kitchen was featured in Library Journal online.

Contact information
jennifer.koerber at gmail dot com
@jenniferkoerber on Twitter
Jennifer Koerber on Facebook
Jennifer Koerber on LinkedIn


Independent Experience
Library Experience
Additional Skills & Experience

Independent Experience

Guest Lecturer/Advisor

Provide onsite guided lecture of architecture and design of award-winning library branch to visiting students. Offer insight and practical advice on impact of design on building usability and experience. Participant in initial and final reviews for student projects, including feedback and suggestions for improvement. Advisor for long-term projects including thesis studies in architecture.

  • Guest Lecturer/Review Panelist, Wentworth Institute of Technology, Senior Spring Design Studio class, 2007, 2009, 2010, 2011
  • Thesis Advisor/Client Representative for Michael Rosa, MS Arch 2011, Boston Architectural College
  • Additional Tour/Lectures at the Honan-Allston Branch from NJ Institute of Technology, University of Virginia, and more than a dozen other schools over 6 years.


Website review and analysis from a user experience and taxonomic perspective, providing recommendations for improvement and categorization of content. Building review from a user experience and design perspective, providing suggestions for usability improvements for staff and the public.

  • Website review and feed taxonomy analysis, Third Sector New England
  • Informal user analysis of Honan-Allston Branch, Boston Public Library

Library Experience

Boston Public Library

Web Services Librarian, July 2010 – Present
As part of the Web Services team, develop, maintain and support all aspects of web-based library services. Coordinate training for staff and patrons in training labs and pushed through the library website. Monitor and recommend emerging technologies as they are in line with the library’s mission and goals. Assist with design, architecture and updating of library’s intranet and public-facing web portals.

Branch Manager, Honan-Allston Branch, May 2009 – June 2010
Branch manager at one of the largest and busiest branches of an urban public library system. Oversaw all branch functions and staff, including scheduling, budget management, program and community use of space, art gallery exhibits, and high-level community outreach and collaboration with local organizations. Ultimately responsible for the condition and upkeep of the building, for adherence to and interpretation of library policy, and for being the public voice of the branch to the community. Represented branch interests to senior library management and advocated for the needs and interests of branch staff and neighborhood patrons. Continued to provide all services of reference librarian to patrons as needed.

Generalist Librarian, Honan-Allston Branch, July 2004 – April 2009
As part of an adult services team, provided all ready reference, reader’s advisory and research assistance for adults and teens. Supervised branch operations in the absence of branch head. Instructed patrons and coworkers in computer and database use. Developed collections in nonfiction, travel, science fiction/fantasy, reference and young adult fiction areas. Collaborated with branch head and adult librarian to develop programming for adults and teens. Supervised adult and teen volunteers.

Childrens’ Librarian, Honan-Allston Branch, January 2003 – July 2004; Lower Mills Branch, October 1998 – January 2003
Coordinated all aspects of youth services at branch level as solo childrens’ librarian, including: providing reference and homework assistance for all age levels, designing and implementing programs, maintaining and selecting for all childrens’ and teen collections, administering all relevant budgets, supervising adult and teen volunteers, and acting as liaison to local schools and youth organizations.

Additional Skills & Experience

Publishing Intern, 1996-1997
Researched, formatted, copyedited and proofread sales training texts and learning system elements for pharmaceutical sales publishing firm. Involved with design and layout of documents using desktop publishing platforms.

Customer Service and Sales
A retail background ranging from a New York department store to a small New England-based guest house group has given me a key sense of what good customer service is and what it requires of staff and an organization. In addition, I bring a retail sensibility and an understanding of business principles to my library work.


Simmons College, 1997 – 1998
Master of Science in Library and Information Science

Boston University, 1991 – 1995
Bachelor of Science in Film, magna cum laude
Bachelor of Arts in English, cum laude